How to Reset Password on the DI Platform

In this article:

• Scope and When to Use This Guide
• Non-SSO Flow: Resetting Your Password
  • Initiate Password Reset
  • Verify Your Identity
  • Retrieve Reset Code
  • Create a New Password
  • Complete the Process
• SSO Flow: Resetting Password After Disabling SSO
  • Overview
  • Disabling SSO (Admin Action)
  • Temporary Password Delivery
  • Log In & Reset Password

Scope and When to Use This Guide

This guide walks users through the process of resetting their password in both standard (email/password) and SSO (Single Sign-On) environments.

You should use this guide if:

• You've forgotten your password and can't log into your DvSum account.
• You're using email/password-based authentication.
• Your organization has disabled SSO and you need to access your account.

The guide is divided into two main sections:

• Non-SSO Flow – For standard email/password users.
• SSO Flow – For users switching from SSO to password-based login.

Non-SSO Flow: Resetting Your Password

For users with email/password authentication, follow the steps below to reset your password securely.

1. Initiate Password Reset

• Navigate to the DvSum login page: https://app.dvsum.ai
• Click on the "Forgot Password?" link located below the password input field.

2. Verify Your Identity

• Enter the email address associated with your DvSum account.
• Click "Reset my password".

Tip: Ensure the email address is an exact match with what's registered in DvSum.

3. Retrieve Reset Code

• Open your inbox and find the email from DI Support.
• Locate the 6-digit verification code in the email body.

If you don’t see the email:

• Check your spam or junk folder.
• If still not found, click on the “Resend Verification Email” button to receive a new code.

4. Create a New Password

• Return to the DvSum Password Reset page.
• Enter the 6-digit verification code.
• Set a new password that meets the following criteria:
  • 8–12 characters in length
  • At least one uppercase letter
  • At least one number or special character (!@#$%)
  • Cannot be the same as any of your last 3 passwords
• Confirm the new password by entering it again.

5. Complete the Process

• Click "Change Password" to save changes.
• You’ll be automatically redirected to the login page.
• Sign in using your email address and new password.

SSO Flow: Resetting Password After Disabling SSO

If your organization has disabled Single Sign-On (SSO), users must log in using standard password authentication. The steps below outline how to reset your password after this transition.

1. Overview

SSO allows users to log in via their organization’s authentication provider. However, if SSO is disabled, users need to reset their password manually to regain access.

2. Disabling SSO (Admin Action)

Note: This step is typically performed by an administrator.

Step 1: Navigate to SSO Settings

• Log in to the DvSum Application.

• Go to Administration → Account Settings → SSO.

Step 2: Disable SSO Live Mode

• Locate the SSO Live Mode toggle switch.

• Click the toggle to disable SSO.

Step 3: Confirm the Action

• A confirmation pop-up will appear.

• Click OK to proceed.

• Once disabled, all users will be required to log in using passwords instead of SSO.

3. Temporary Password Delivery

After SSO is disabled, a system-generated email with a temporary password is sent to each registered user's email address.

Didn’t receive the email?

• Check your spam/junk folder.
• Verify that the correct email address is used.

4. Log In & Reset Password

• Use the temporary password from the email to log in at https://app.dvsum.ai.

• Upon login, you’ll be prompted to set a new password.

• Follow the same password rules mentioned earlier.

• Click "Save" to update your credentials and complete the login process.

SSO Flow: Resetting Password when SSO is Live

Once SSO is enabled in Live Mode, DvSum no longer stores user passwords. All authentication is handled by your organization’s Identity Provider (IdP), such as Microsoft Entra (Azure AD), Okta, or Ping.

Password reset flow:

• The “Forgot Password” link on the DvSum login page will no longer work.

• Users must reset their password directly in the Identity Provider (IdP) system.

• After resetting the password at the IdP, users can log in to DvSum using their updated SSO credentials.

• DvSum support cannot reset passwords while SSO is Live.

If SSO is later disabled:

• DvSum reverts to the standard login mechanism.

• Users will need to set up new DvSum passwords using the regular password reset process described How to Reset Password on the DI Platform.

References:

• Okta Support: Password reset for users created via external IdP must be performed on the IdP.
  Okta Support Article

• Microsoft Entra (Azure AD) Support: Users must reset their work or school passwords through Azure AD security info or mobile device if locked out.
  Microsoft Support

• AWS SSO with External Identity Provider: Password reset is not allowed via AWS SSO when using an external identity source.
  AWS Support

These references confirm that when SSO is active, password management is handled at the Identity Provider, not within the DvSum application itself. The linked DI Platform article provides step-by-step instructions for standard password resets when SSO is not active.

Note: For more details on enabling SSO refer Enabling SAML-Based Single Sign-On (SSO) aticle.